Contract Manager (Total Waste Management)

Waste Recruit
06 Jul 2018
06 Aug 2018
Full Time
Contract Type
Our client, a leading independently owned waste operator, is looking to recruit a Contract Manager to take responsibility for the efficient management and continuous development of a high profile Total Waste Management (TWM) contract. Key duties will include: • Manage performance of the contract to customer specifications/targets, KPI’s & SLA’s. • Lead, manage, motivate and develop a team of ‘Green Resource Officers’ to achieve and maintain high standards of performance against their role requirements. • Manage the day-to-day activities of the Green Resource Officers working on the contract, ensuring their activities drives engagement across the customer’s site and targets recycling improvements. • Continuous evaluation of the Green Resource Officers activities to identify and implement areas of improvement in performance and/or efficiency. • Represent the company at regular contract review meetings. • Maintain regular visible contact with key stakeholders and other contractors (FM’s etc.) across the contract. • Make sure that day-to-day operational matters and client queries are dealt with sufficiently by the Contract Supervisors / administrative teams. • Ensure a high standard of customer care, in order to retain all existing services across the contract. • Update customer on new technology, innovations and legislation. • Research any changes, or impending amendments to legislation, or guidelines, that may impact on the business. Disseminate this knowledge to the Team. • Identify add-on opportunities to increase the growth of the contract. • Be aware of any market trends or opportunities and manage the development of new services and products to expand the offering to the customer or wider business. • Carry out regular reviews of the services across the contract, type of service, best value and profitability, continually looking to boost contract turnover and profitability. • Manage and review the contract pricing strategy, taking into account the cost of working, overall profitability and current market rates for all services across the contract. • Seek to add value to the contract by means of continuous improvement • Ensure correct management information (MI) is supplied to the customer specification in a timely manner and maintain pricing schedule and ensure correct billing on a monthly basis. • Organise and carry out presentations, waste awareness seminars, customer engagement activities and facility tours / audits. • Maintain a good working knowledge of waste management practices and legislation. • Liaise with regulatory bodies and agencies. • Prepare and submit regular contract development and financial reports, as requested by Head of Contract Management and General Manager. • Deliver company “Tool Box” talks • Drive and manage change within the contract, be that internal and external customers/suppliers. Applications are invited from candidates with a least 5 years’ experience in a similar role, successfully managing TWM contract(s). A full UK driving licence is essential. Ref: J8221